‘Hotel of the Year’ is a plebiscite organised periodically by HRS Poland under the patronage of the Polish editions of Forbes and Newsweek. The plebiscite is aimed at selecting the best hotels in Poland. According to Polish hotel guests, a good hotel breakfast is the third most important element; right after WiFi internet access and a comfortable bed. Our aim was to build within social media a communication relating to this criterion of choice and to enhance the presence of the brand in social media.